Turning customer feedback into action

Turning customer feedback into action

Running a customer obsessed organisation: driving change and delivering ROI


The explosion of digital channels now means the customer's voice has never been louder before. Ensuring customer feedback is both heard at every level and triggers actionable change, is now key to maintaining loyalty and inspiring trust. Tune in to hear our panels' insights on the next steps needed to turn customer sentiment into advocacy.

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Nicola Millard Nicola Millard Customer Experience Futurologist BT Bio
Gary Lucas Gary Lucas Head of CX 1st Central Bio
Vinay Parmar Vinay Parmar Customer & Digital Experience Director National Express Group
Phil Evans Phil Evans Chief Revenue Officer Rant & Rave Bio
Lindley Gooden Lindley Gooden Journalist & Filmmaker Bio