The Reality of Collaborative Banking

The Reality of Collaborative Banking

New stakeholders ranging from start-ups to platform companies are continuing to enter the realm of financial services. And there is an ever-growing battle to create the perfect customer journey as a result. To compete, incumbents are striving to provide a "market of one" - a level of customisation and customer service that makes their consumers feel as if they are being treated exclusively and being given preference by the bank. One strategy that many are considering is the use of external collaboration.

Add to Calendar
Upcoming Banking

Panel discussion:

  • Picturing the ideal "market-of-one" customer journey
  • The impact of increased collaboration and how it is changing the status of banks
  • What are the partnership features to look for in an over-crowded market?
  • What technologies are incumbents bringing to the partnership table?
  • How can advanced analytics provide the answer to improved customer journeys?
  • Ensuring you have sufficient interoperability to deploy new technology in open banking
  • How to keep customer-centricity as the core focus when forging collaborations?
  • Future-proofing: to what extent are retail banks becoming utilities?

Loading feed

Live Video Discussion Sponsored by


Kaushalya Somasundaram Kaushalya Somasundaram Head of Partnerships and Strategy HSBC Bio
Jeeban  Panigrahi Jeeban Panigrahi Vice President, UK Technology Barclays
Richard Price Richard Price Head of Financial Services Practice – UK & Ireland TIBCO Bio
Lindley Gooden Lindley Gooden Journalist & Filmmaker Bio