Let’s get personal: exploring new frontiers in customer engagement

Reinventing the customer experience in banking

Banking Archive

Where are the untapped areas of potential in your organisation’s approach to customer engagement? 

With competition for customer loyalty mounting up on all fronts, pressure is rising for banks to crack the CX conundrum. Hosted in conjunction with Microsoft, ‘Let’s get personal: exploring the new frontiers of customer engagement’  brings together senior leaders from Barclays and Future Williams & Glyn to explore the changing landscape of customer experience.

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Clive  Grinyer Clive Grinyer Premier Design Director Barclays Bio
Sabrina Del Prete Sabrina Del Prete Digital Transformation Director, Future Williams & Glyn Royal Bank of Scotland Bio
David  Brown David Brown Financial Services Director, EMEA Microsoft Bio
Lindley Gooden Lindley Gooden Broadcast Journalist and Professional Chair Bio