Energy customers and the connected home

Who will win the battle for the customer of the future?

Archive Customer Experience Utilities

With up to 30% of households forecast to have some kind of connected home system by 2020, this presents an enormous growth opportunity for energy suppliers.

Smart meters and connected homes are driving a revolution in utilities, as energy suppliers seek to re-invent themselves and the customer relationship by offering a technology-based service to consumers. This transformation is being greeted with both enthusiasm and trepidation by energy suppliers. 

This Marketforce and EY webinar will explore how utilities can expand beyond energy supply to offer a wide range of connected home devices and complementary energy services to compete in what will be radically different utilities sector.  

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