Energy customers and the connected home

Who will win the battle for the customer of the future?

Archive Utilities Customer Experience

With up to 30% of households forecast to have some kind of connected home system by 2020, this presents an enormous growth opportunity for energy suppliers.

Smart meters and connected homes are driving a revolution in utilities, as energy suppliers seek to re-invent themselves and the customer relationship by offering a technology-based service to consumers. This transformation is being greeted with both enthusiasm and trepidation by energy suppliers. 

This Marketforce and EY webinar will explore how utilities can expand beyond energy supply to offer a wide range of connected home devices and complementary energy services to compete in what will be radically different utilities sector.  

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Roberto  Hortal Roberto Hortal Head of Connected Home EDF Energy Bio
Neal Coady Neal Coady Head of Technology Strategy Centrica Connected Home Bio
Rob Doepel Rob Doepel Partner, Head of UK&I Retail Utilities EY Bio
Dave Ward Dave Ward Head of New Technology, Innovation and Connected Home Dixons Carphone Bio
Lindley Gooden Lindley Gooden Journalist & Filmmaker Bio


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