Communicating in the Age of Hyper-Personalisation
Allowing customers to take the lead in financial services
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David has over 30 years’ experience in General Insurance, roles including Chief Commercial Underwriter at one of AXA’s largest branches, Reinsurance Manager, Casualty Insurance Manager, before moving to claims in 2003. After leading AXA’s Personal & Commercial Claims Teams, David returned to Underwriting as Managing Director, Underwriting, and now has a broader role reporting in to CEO Amanda Blanc, as part of the newly recombined AXA general insurance businesses in the UK
He was heavily involved in the government and ABI responses to the ‘Liability Crisis’ way back just after the Access to Justice Act, and continues his lobbying work as the insurance industry looks to remove unnecessary costs and delay from the current adversarial compensation process. He is an outspoken critic of Claims Farming, Credit Hire, High Legal Costs and exaggerated Whiplash Claims.
As well as operating at an Executive level within AXA Insurance, David is a Non Executive Director of AXA Assistance UK, Vice President of the CII and Chair of the CII Underwriting Faculty. He is Chair of the recently formed Autonomous Driving Insurance Group and RISCAuthority, was previously a member of the National Stakeholder Council for the Governments ‘Workplace Health Connect’ initiative during its currency, and was a Director of Thatcham, the Insurance Industry Motor Vehicle Research Institute for four years.
He is a member of various AXA Group Boards and has represented the UK on Asbestos, Health, Pollution and Fraud issues. He speaks regularly at conferences and other events in the UK and Europe on a variety of subjects including most recently, improving customer service, flooding, climate change, Big Data & Driverless cars
David has also appeared on BBC Breakfast TV, Sky, Channel 4 and BBC News, as well as Radio 4’s ‘Today’ Programme, being interviewed on topics varying from Compensation Culture to Business Crime.
David originally hails from Bristol (explaining his passion for Bristol Rovers!) but now lives in Suffolk with his wife Catherine and two young sons Evan (12) & Ryan (10)
Ian Harper has over 20 years of technology, sales and consulting experience in financial services, investment banking, retail banking and insurance sectors. More recently, Ian has developed an extensive knowledge of client-centric processes, automation services and customer engagement solutions linked to digital transformational business strategies.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.