The Reality of Collaborative Banking
New stakeholders ranging from start-ups to platform companies are continuing to enter the realm of financial services. And there is an ever-growing battle to create the perfect customer journey as a result. To compete, incumbents are striving to provide a "market of one" - a level of customisation and customer service that makes their consumers feel as if they are being treated exclusively and being given preference by the bank. One strategy that many are considering is the use of external collaboration.
The Era of the Customer-Driven Bank
Connection, collaboration, commitment: Putting the customer first through seamless, multichannel experiences
No more the word of rumour - banks need to change. With unprecedented regulation and increased competition coming over the horizon, now is a crucial time for banks to give their customers the user experience they desire. While the opportunities to collaborate with disruptors and connect with consumers are plentiful, the confidence to commit to new strategies needs to be found if banks are to survive. Through dialogue and discussion, this high-level webinar will explore the rise of open banking, and what incumbents and disruptors alike, need to know.