Tracking customer sentiment, and acting on it highlights

From feedback to insight: understanding emotions to build better relationships

Archive Utilities Insurance Customer Experience Banking

Do you believe that your feedback system tells you how your customers really feel? Think again.

Whilst 80% of companies say they deliver “super customer service” only 8% of customers agree.

This short clips brings together major retail brands with cross-industry viewpoints, and shows you how to improve customer insight and turn it into real customer benefits.

Interested in watching more? You can watch the full webinar on-demand here >>

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Speakers

Carolina Vicente Carolina Vicente Director of Digital Marketing Google Bio
Rob Kerner Rob Kerner Head of Innovation Strategy, Business Banking & Private Royal Bank of Scotland Bio
Jo Mayes Jo Mayes Director of Customer Operations Business Stream Bio
Yiannis Maos Yiannis Maos Head of Digital & Business Development Rant & Rave Bio
Lindley Gooden Lindley Gooden Journalist & Filmmaker Bio

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