Capitalising on IoT in Insurance
From pricing to product design to personalisation and risk prevention – exploring the revolutionary potential of the Internet of Things
With more than 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com.
Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 3000 customers include many of the world's most sophisticated and successful enterprises. Pega's applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients' strategic business needs. Pega's clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.
Susan Crabtree is Head of Product Development for Financial Lines in Allianz Global Corporate & Specialty, London. Susan is legally qualified in England & Wales with nearly 10 years’ experience in the insurance sector. Susan started her career in the corporate insurance department of global law firm Allen & Overy LLP, followed by 3 years at Marsh London in their Management Liability and Financial Lines Product Development teams. Susan’s current role within AGCS includes updating and developing new Financial Lines products for AGCS across the UK, Ireland, MENA and South Africa as well as working with brokers and clients in those regions to develop bespoke products.
Tim is Chief Operating Officer at ERS. He has more than 20 years’ experience in insurance and insurance technology. After 7 years at Xchanging, he became the first COO of ERS in 2013, where he leads on transformational change.
I have been pushing the potential of digital & mobile innovation and the opportunities that exist within this area of consumer technology development for many years and can draw on my experience of launching Mobile as a new channel for banking that has transformed that industry’s customer relationships.
My belief is that the market and consumers are now absolutely ready for data enrichment, social, and location based technologies to improve their relationship with brands and to simplify their sales and service experience. My experience has given me a global platform to view and influence developments in consumer tech trends and explore the challenge of introducing a simpler, more engaging way of using technology to get day to day tasks done. This has turned my attention to the Insurance industry as a burgeoning area of potential disruption and opportunity and is the area where I am now focussed on transforming customer experience and digital interactions as an entrepreneur in the FinTech space.
Tony Tarquini is European Insurance Director at Pegasystems. With a 25 year track record in Strategy, Marketing and Sales, Tony has worked with leading market players across the insurance sector. His experience of working alongside the biggest names in financial services and insurance make him ideally positioned to understand the challenges and issues faced by clients in these industries.
Keith Gage is a Vice President in Capgemini’s Financial Services Strategic Business Unit (FS SBU) and leads a portfolio of insurance accounts within Capgemini’s Insurance Practice. Keith has more than 20 years experience in the industry both in consulting and as an employee at leading insurance/broker organizations.
Keith has worked across all areas of the insurance value chain and is particularly adept at providing hands-on leadership spanning strategy through implementation. Keith has considerable experience leading Insurance organizations to successfully deliver information technology and operational solutions and is known for designing and leading large-scale transformational initiatives.
He can be contacted at +1 (773) 251-3759 or Keith.Gage@capgemini.com.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
- A Senior BBC Journalist
- A presenter on channels as diverse as BBC One, Radio 1, BBC Three and Five and a range of other national and regional radio stations.
- The Consumer Affairs Correspondent on Sky News and Five
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.