Let’s get personal: exploring new frontiers in customer engagement
Reinventing the customer experience in banking
Clive is Design Director for Barclays Premier where he runs a service design team using design methodology to transform customer experiences. Clive joined the Barclays Design Office in 2013 and has lead several projects including Barclays’ new investment platform Smart Investor.
Originally a product designer, Clive started his career with innovation consultancy IDEO before founding the design company Tangerine (with Jonathan Ive, head of design at Apple). He has worked in the US and Far East on consumer electronics and headed Samsung’s European design team.
He moved into technology as head of design for mobile phone company Orange and then joined Cisco as a customer experience expert for their customers across retail, financial and public sector.
Outside of Barclays he has been a trustee of the Royal Society of Arts (RSA), sits on the Design Board of the RSA and is a trustee of Merton Music Foundation, a music educational organisation. Clive is a visiting prof at Glasgow School of Art and is the author of the book Smart Design.
Sabrina is the Digital Transformation Director and a member of the Executive Committee of Williams and Glyn, part of the RBS Group.
She has over 25 years of experience in financial markets, business transformation and application of new technologies in banking.
Prior to joining Williams and Glyn, Sabrina held a number of senior roles in Coutts, Barclays and JP Morgan Chase.
Sabrina is actively involved with the entrepreneurial community, both as a mentor and non-executive director of a number of Fin-tech companies.
Sabrina holds an MSc in Finance from the London Business School and a BA in Business and Economics from the University of Turin.
An Italian national, she lives and works in London.
David Brown serves as the Service Cloud Sales Director - Microsoft Dynamics EMEA for products and services at Microsoft Corporation, driving execution of the Dynamics business strategy and priorities within the EMEA regions. Brown previously served as the Microsoft Dynamics CRM Lead - EMEA & LATAM and manager of Worldwide Partner Strategy for Microsoft Dynamics Customer Relationship Management (CRM), responsible for partnership and channel development globally. Mr. Brown has been at Microsoft over 12 years leading in roles driving partner, marketing and sales strategy for Microsoft Dynamics CRM in the UK and EMEA. With over 15 years CRM industry experience, Mr. Brown has demonstrated outstanding leadership, management, strategic planning and technology integration capabilities.
Personally, Mr. Brown holds a Bachelor Degree of Arts in Business from the University of Staffordshire, UK. Mr. Brown and his family reside in London, England.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
- A Senior BBC Journalist
- A presenter on channels as diverse as BBC One, Radio 1, BBC Three and Five and a range of other national and regional radio stations.
- The Consumer Affairs Correspondent on Sky News and Five
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.