The insurance industry faces an increasingly uncertain future, with changing customer expectations and ever faster technological innovation representing a threat to its traditional business model. Yet these challenges could also represent an opportunity to transform the customer conversation and build new partnerships for a digital age.
It is therefore vital that the insurance industry is ready to take advantage of cutting-edge ideas as they come along, and can become leaders rather than followers in their approach to these shifts. This means gaining an understanding of what changes are happening, and what insurers need to do to stay ahead of them.
This webinar will provide those insights with a senior panel of innovators, operational leaders, and digital experts discussing how the insurance industry needs to change to be ready to compete in the next decade and beyond.
Steven Zuanella Chief Digital Officer, UK General InsuranceZurich Insurance GroupBio
Steven Zuanella Chief Digital Officer, UK General InsuranceZurich Insurance Group
Steven is Zurich’s Chief Digital Officer, with responsibility for Zurich’s digital transformation.Steven's role is to put digital at the heart of Zurich’s business and stretches from strategy development to sales & marketing effectiveness, new business models and greater efficiency. Together these aim to deliver a consistent, world-class digital experience for Zurich customers.
Steven joined Zurich from Bupa from where he was responsible for their global digital propositions and the creation of a digital centre of excellence to drive best in class customer experiences and business performance. Prior to this, Steven had a number of senior roles at Prudential at Barclays PLC, including interim Online Banking Director for the retail bank, where he oversaw the rapid development of its digital assets and capabilities.
Steven lives in Surrey with his wife and two children and travels frequently to his home town of Florence in Italy. He enjoys travelling, cooking (Italian of course), keeping fit and investing in property.
Matthew PollCo-Founder & Chief Executive OfficerNeosBio
Matthew PollCo-Founder & Chief Executive OfficerNeos
Matt is an experienced business leader with a passion for innovation. He has recently founded Neos (neos.co.uk), which is an InsureTech business that is focused on delivering smart home protection products and services.
Prior to this, he spent fifteen years in the Insurance industry working in the UK and US with AXA and RSA. His most recent corporate role was the Commercial Director for More Than (part of the RSA Group) which is one of the largest retail insurance brands in the UK.
Whilst at More Than he also created and funded an Innovation Lab focused on combining emerging technology trends (including IoT) with more traditional insurance products to create and deliver customer centric solutions.
Matt also has a strong affinity with social enterprise. He is a mentor for the School of Social Entrepreneurs and is an Advisory Board Member for the charity Seechangefilms (seechangefilms.org).
Living just outside London, Matt is married with three young children and is heavily involved in sport in his spare time.
Steven MendelChief Executive Officer & Co-FounderBought By ManyBio
Steven MendelChief Executive Officer & Co-FounderBought By Many
Steven is CEO and Co-Founder of Bought By Many, a new business which enables individuals to group together to facilitate the provision of better insurance offers that would be available to the individuals alone.
Ian has a detailed understanding of the ever-changing needs of the insurance sector having spent 25 years in senior management roles within the insurance and software industries. Prior to 1insurer, Ian was responsible for business development in a number of sector-specific IT companies before going onto set up and launch Verex UK Ltd, where he was responsible for Operations and IT. Ian joined 1insurer in May 2011 and is responsible for sales strategy and growth in EMEA as it continues to build and deliver superior products to the General Insurance industry.