Insurance

Latest webinars and white papers

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Alexa, what impact will the rise of smart machines have on insurance jobs, operations and customer experiences? Gain insights from the crème de la crème of insurance on how to prepare for oncoming waves of AI, robotics and RPA, along with how automation will transform each insurance department. 

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    Stephanie Smith COO, Allianz
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    Katie Wadey Chief Customer Officer, LV=
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    Michael Natusch Global Head of AI, Prudential
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    Kate Gingras Vice President & Global Industry Leader, Appian
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    Lindley Gooden Journalist & Filmmaker

Innovation, InsurTech, the Internet of Things, the connected home/car, the sharing economy, blockchain, cyber, reputational loss - these are the buzzwords of the moment and sum up the challenges facing the insurance market. How can a traditional, process-orientated and legacy-bound industry embrace new technology, new ways of thinking, and a truly customer-focused, customer-driven approach?How can it attract and retain innovative staff that think differently and are not by their very nature process-focused?

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Digital disruption and the connected customer: the operational challenges for financial services

It is swiftly becoming apparent that your operational model plays a key role in giving your customer the experience that they desire from their bank or insurance company in the 21st century. This webinar will focus on how companies can transform their operations to treat the customer as the driver of their technology and operations strategy.

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    Steve Knight Chief Operating Officer, LV=
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    Dr. Bhaskar Dasgupta Global Head of Transaction Management Unit (COO), HSBC
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    Tony Tarquini European Insurance Director, Pegasystems
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    Lindley Gooden Journalist & Filmmaker
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