With 16 years international marketing experience, Carolina has been working specifically in the digital media industry for 12 years, with a record of leading digital business transformation within large organisations.
Previous to Google, Carolina led a Digital Marketing team at Direct Line Group. She has also spent approximately 5 years agency side, working with large international companies to develop their digital marketing capability and ensure innovation and technology are integral to marketing operations.
Rob runs a small innovation team in the Business and Private banking diversion of RBS. His team is focused on finding and driving new solutions to meet the business' biggest challenges. He is also linked into the banks overall innovation projects to help shape responses to upcoming regulation like Open Banking, PSD2, and GDPR.
Prior to joining RBS 3 years ago, Rob ran his own consulting firm for 6 years delivering projects across finance, marketing and operations. Before that he spent 10 years in corporate positions (John Deere, Hewlett Packard) mainly working as a financial analyst/marketing operations manager.
Rob has an MBA from San Diego State University and a Maths degree from Villanova University. Although you may (just) detect an American accent, Rob has lived in the UK for last 8 years and Barcelona Spain for the 8 years prior.
I have been pushing the potential of digital & mobile innovation and the opportunities that exist within this area of consumer technology development for many years and can draw on my experience of launching Mobile as a new channel for banking that has transformed that industry’s customer relationships.
My belief is that the market and consumers are now absolutely ready for data enrichment, social, and location based technologies to improve their relationship with brands and to simplify their sales and service experience. My experience has given me a global platform to view and influence developments in consumer tech trends and explore the challenge of introducing a simpler, more engaging way of using technology to get day to day tasks done. This has turned my attention to the Insurance industry as a burgeoning area of potential disruption and opportunity and is the area where I am now focussed on transforming customer experience and digital interactions as an entrepreneur in the FinTech space."
Will is responsible for providing expertise in multichannel customer engagement and digital customer experience. Will works with leading companies to help them better understand customer interactions across multiple channels and deliver compelling, personalised and targeted customer experiences that deliver the right business outcomes and measurable ROI.
Will joined OpenText via acquisition from HP in 2016. Previously, he worked for Amazon’s Merchant Services division, leading teams driving recruitment of key retailers to Amazon’s 3rd party retail channel (“Amazon Marketplace”), adoption of Amazon’s outsourced logistics services, and launched Amazon Webstore, Amazon’s SaaS-based, white-label ecommerce platform.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
- A Senior BBC Journalist
- A presenter on channels as diverse as BBC One, Radio 1, BBC Three and Five and a range of other national and regional radio stations.
- The Consumer Affairs Correspondent on Sky News and Five
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.